Outsourcing and operation services

An increasing trend throughout the infocommunication market is the entry of integrated services. This is manifested, among others, in strong convergence between and interconnection of fixed and mobile communication, spreading use of internet-based voice and data communication technologies and a demand for integrated IT solutions.

T-Systems can make complex offers for fixed and mobile telephony, internet service, IT application and infrastructure services, operate the related processes, develop attractive payment schemes and operate related services – that is, it can provide ICT services on a one-stop basis that has made the company a unique player on the Hungarian infocommunication (ICT) market.

Fast changing infocommunication demands increasingly encourage businesses and institutions to outsource workflows not closely connected with their core activity and this way optimize their operations to enable more efficient use of their resources.

T-Systems has accumulated a wide range of experience on the Hungarian market over many years. The Company strives to learn the operation and processes of its customers so that it can better tailor its services to individual needs. Our Company provides services at high technical standard with its pool of professionals working in all fields of IT. Measurability and accountability are based on service levels defined in agreements.

Service level agreements (SLAs) that describe the operation services and their quality have been developed with the ITIL methodology guaranteeing that services are best tailored to the users’ needs and internal processes.

The service provider funds the high initial investment that is shown in the budget of its infocommunication organization as operation costs spread evenly over years in the form of monthly fees. This makes the costs of services transparent and predictable on the basis of actual usage volumes.
The service includes a Service Desk that is accessible to contracted customers 24 hours a day, 365 days a year. Upon request a dedicated account manager manages and coordinates service provision and guarantees functioning at the relevant service level.

T-Systems's key objective is to present the business value of innovation solutions to its partners so that they can use the latest products and services to improve their competitiveness. With its unified expertise and competence T-Systems can offer the development of the most efficient combination of services enabling its customers achieve a real competitive edge on the market in their respective fields of activity.

T-Systems offers ICT solutions in the following fields:

• Installation and operation of IP telephone systems according to SLA, providing and optimizing the necessary telecommunications background,
• Construction and operation of server and client infrastructure,
• Hosting and colocation in a data center needed for optimal operation of the IT infrastructure,
• Development and SLA-based operation of fixed or wireless network infrastructure,
• Development and operation of IT security facilities,
• Provision of fixed or wireless voice and data services.

Benefits offered by T-Systems's outsourcing and operation services:

• efficiency improvement tools: standardization, consolidation and process automation,
• more than 10 years’ history,
• professionalism and experience,
• the service provider guarantees and is accountable for the service level,
• wide choice of services developed according to individual IT needs,
• one-stop service: voice and data communication products combined with IT solution offered as a complex service.